Welcome to QDB.ca ("we," "our," or "us").
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit
https://new.qdb.ca and use our services.
By using our site, you agree to the practices described in this policy.
1 Information We Collect
1.1 Information You Provide Directly
- Account Registration: Name, email address, password, and optional profile photo.
- Property Listings: Listing title, description, photos, location, price, contact details (phone and/or email), and any additional details you provide.
- Messages & Enquiries: Content of messages sent through our contact forms or listing enquiry system.
- Support Requests: Information you provide when contacting our support team.
1.2 Information Collected Automatically
- Log Data: IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and referring URLs.
- Device Information: Device type, operating system, screen resolution, and unique device identifiers.
- Location Data: General geographic location inferred from your IP address. Precise location only if you explicitly choose to pin it on the map.
- Usage Data: Search queries, listings viewed, bookmarks, and interaction patterns within the site.
1.3 Information from Third Parties
- Social Login: If you sign in with Google or Facebook, we receive your name, email address, and profile photo as provided by that service.
- Payment Processors: We do not store credit card numbers. Payment data is handled by our payment processor (e.g., Stripe) in accordance with PCI DSS standards.
2 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose |
Legal Basis (PIPEDA / CASL) |
| Create and manage your account |
Contract performance; consent |
| Publish and manage property listings |
Contract performance |
| Facilitate buyer–seller communications |
Legitimate interest; consent |
| Send transactional emails (e.g., account verification, listing status) |
Contract performance |
| Send marketing emails (newsletter, promotions) |
Express consent (opt-in only) |
| Improve our services and user experience |
Legitimate interest |
| Detect and prevent fraud, abuse, and spam |
Legitimate interest; legal obligation |
| Comply with legal obligations |
Legal obligation |
| Display targeted advertisements |
Consent (via cookie consent) |
We will never sell your personal information to third parties for their own marketing purposes.
3 Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. Here is what we use:
Essential Cookies
Required for the site to function. These cannot be disabled. They include session cookies (keeping you logged in) and security tokens (CSRF protection).
Analytics Cookies
We use Google Analytics (ID: UA-151374368-1) to understand how visitors use our site — pages visited, time on site, geographic location. This data is anonymized and aggregated.
Advertising Cookies
We use Google AdSense to display relevant advertisements. AdSense may set cookies to personalise ads based on your interests. You can opt out via Google Ad Settings.
Social Media Cookies
If you use “Login with Google” or “Login with Facebook,” those platforms may set their own cookies. Please review their respective privacy policies.
Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may impair site functionality. For more information, visit allaboutcookies.org.
4 Third-Party Services
We integrate with the following third-party services. Each has its own privacy policy:
We are not responsible for the privacy practices of third-party services. We encourage you to review their policies.
5 How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Public Listings: Information you include in a property listing (title, photos, price, location, and the contact details you choose to show) is publicly visible on our platform.
- Service Providers: We share data with trusted vendors who help us operate the site (e.g., email delivery, cloud hosting, payment processing). These parties are bound by confidentiality agreements.
- Legal Compliance: We may disclose information to comply with applicable law, court orders, or governmental requests, or to protect the rights and safety of our users and the public.
- Business Transfers: If QDB.ca is acquired or merged, your information may be transferred as part of that transaction. We will notify you of any such change.
- With Your Consent: We may share information for any other purpose with your explicit consent.
6 Your Privacy Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to certain legal exceptions.
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis. Note that withdrawal may affect your ability to use certain features.
- Opt Out of Marketing: Unsubscribe from marketing emails at any time using the link in any email we send.
- Data Portability: Request your data in a structured, machine-readable format.
- Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
To exercise any of these rights, please contact us. We will respond within 30 days.
7 Data Security
We implement industry-standard technical and organisational measures to protect your information, including:
- HTTPS (TLS) encryption for all data in transit
- Bcrypt password hashing (we never store plaintext passwords)
- Prepared statements / parameterized queries to prevent SQL injection
- CSRF tokens on all state-changing forms
- Rate limiting on login and contact endpoints
- Regular security audits and software updates
- Restricted database access (principle of least privilege)
While we take security seriously, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
8 Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active. Upon deletion request, we anonymise or delete your account data within 30 days, except where retention is legally required.
- Listings: Active listings are retained while published. Expired or deleted listings may remain in our archives for up to 90 days before permanent deletion.
- Log Data: Server and access logs are retained for up to 12 months for security and debugging purposes.
- Communication Records: Message logs may be retained for up to 2 years for dispute resolution purposes.
9 Children's Privacy
QDB.ca is not intended for children under the age of 18. We do not knowingly collect
personal information from minors. If you believe a minor has provided us with personal information,
please contact us and we will delete it promptly.